Digital order processing
For many retail companies, delivery processes are the Achilles’ heel of order processing. The lack of transparency in these processes results in considerable risks. Digital order processing is the best way to make delivery processes risk-free.
Errors can easily occur when information is entered manually and documents are often incomplete or even incorrect. The high amount of paper involved in the analogue delivery process also complicates the traceability and transparency of the processes. Often the employees are still busy with the postprocessing for a long time even after the completion of the tours. The lack of real-time information between driver and back office also slows down processes such as tour changes or returns.
Thanks to E2E, XXXLutz was able to switch completely from the formerly paper-based furniture delivery process to digital order processing. The processes are now faster, more transparent and risk-free. The employees are connected via tablet PC to all required IT systems of the company on the road. This offers comprehensive support in the implementation of the individual work steps.